Business & Finance

chatwoot

Last updated 2026-06-08 · benchmark measured 2026-08-09 — deterministic & reproducible

Chatwoot is an open-source, self-hosted customer support platform.

Is chatwoot production-ready?

Legit.Show scores chatwoot 80 out of 100 — the simple average of its 7 measured frames. Legit.Show ran its deterministic 7-Frame production-readiness benchmark on chatwoot (public-surface assessment), measured from the public surface with no LLM in the scoring path. Its strongest frame is Privacy; its weakest is Security. Every frame it averages is published with its evidence on the Legit.Show listing.

The 7 Frames

• Performance — 97/100
• Accessibility — 83/100
• Security — 45/100
• Privacy — 100/100
• Reliability — 100/100
• Standards — 73/100
• Discoverability — 60/100

What we measured

• Security headers present: HSTS.
• No Content-Security-Policy.
• Served over HTTPS with a valid certificate.
• Real Lighthouse performance run — 540 ms to first byte.
• Returns a proper 404 for unknown routes.
• 3 of 3 sampled routes reachable.
• Has a reachable privacy policy.
• Sets cookies / loads scripts with no consent prompt.

Who built it

product account @chatwootapp

Who it's for

Customer support teams · E-commerce businesses · SaaS companies · Support agents · Organizations seeking alternatives to Intercom/Zendesk

Pricing

Hacker free (up to 2 agents, 500 conversations/mo); Startups $19/agent/mo; Business $39/agent/mo; Enterprise $99/agent/mo (all billed annually).

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