Legit.Show measured chatwoot's Security frame at 45/100. Security headers present: HSTS. Served over HTTPS with a valid certificate.

How does Legit.Show measure chatwoot?

Legit.Show scores seven frames — Performance, Accessibility, Security, Privacy, Reliability, Standards and Discoverability — deterministically from the public surface (URL, HTTP headers, real Lighthouse), with no LLM in the scoring path. See legit.show/methodology.

Business & Finance

chatwoot

Source: chatwoot/chatwoot · ★ 30020 · Ruby

Last updated 2026-06-08 · benchmark measured 2026-09-23 — deterministic & reproducible

Chatwoot is an open-source, self-hosted customer support platform.

84/100

5/7 frames

Top 30% of 14,148 measured · #9 of 19 in help desk software

Legit Benchmark — the simple average of 5 measured frames. Frames we could not measure are left out of the average, never counted as zero. Every frame is shown below with its evidence.

Checked 2026-09-23 · scores move as sites change

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To cite this score: legit.show/s/gh-chatwoot-chatwoot/2026-09-23. That address never changes; this page moves with every re-measure.

Legit.Show scored chatwoot 84/100 on 2026-09-23, measured across 5 of 7 frames from its public surface. legit.show/s/gh-chatwoot-chatwoot/2026-09-23

Is chatwoot production-ready?

Legit.Show scores chatwoot 84 out of 100 — the simple average of its 5 measured frames. Legit.Show ran its deterministic 7-Frame production-readiness benchmark on chatwoot (public-surface assessment), measured from the public surface with no LLM in the scoring path. Its strongest frame is Privacy; its weakest is Security. 5 of the seven frames returned a score; Performance and Accessibility were not measurable on this service and are recorded as null — not as zero. Every frame it averages is published with its evidence on the Legit.Show listing.

The 7 Frames

Performance — not measurable on this service (null — not scored as 0)
Accessibility — not measurable on this service (null — not scored as 0)
Security — 45/100
How this compares across the catalogue: The Web Security Baseline
Privacy — 100/100
How this compares across the catalogue: The Privacy Gap
Reliability — 100/100
Standards — 75/100
Discoverability — 100/100

What we measured

Security headers present: HSTS.
No Content-Security-Policy.
Served over HTTPS with a valid certificate.
Real Lighthouse performance run — 189 ms to first byte.
Returns a proper 404 for unknown routes.
3 of 3 sampled routes reachable.
Has a reachable privacy policy.
Sets cookies / loads scripts with no consent prompt.

Who built it

product account @chatwootapp

Who it's for

Customer support teams · E-commerce businesses · SaaS companies · Support agents · Organizations seeking alternatives to Intercom/Zendesk

Pricing

Hacker free (up to 2 agents, 500 conversations/mo); Startups $19/agent/mo; Business $39/agent/mo; Enterprise $99/agent/mo (all billed annually).

Sources and updates

Description: Taken from chatwoot.com's own website on 2026-06-08.
Operator: Chatwoot Inc., as named in chatwoot.com's terms, privacy page or footer.
Code: github.com/chatwoot/chatwoot.
Benchmark: Measured by Legit.Show from the live site, the way any visitor sees it — with no access to its code or accounts. Same method for every product, and no AI decides the score. Last checked 2026-09-23.

Put together from public information, without chatwoot's involvement. If anything here is wrong, tell us and a person will check it.

Visit chatwoot → · Alternatives to chatwoot → · How this was measured →