Legit.Show measured Intercom's Security frame at 80/100. Security headers present: CSP, HSTS, X-Frame-Options. Served over HTTPS with a valid certificate.

How does Legit.Show measure Intercom?

Legit.Show scores seven frames — Performance, Accessibility, Security, Privacy, Reliability, Standards and Discoverability — deterministically from the public surface (URL, HTTP headers, real Lighthouse), with no LLM in the scoring path. See legit.show/methodology.

AI & Agents

Intercom

Last updated 2026-08-03 · benchmark measured 2026-09-09 — deterministic & reproducible

Intercom is a customer service platform combining an AI agent with shared inbox and ticketing tools.

81/100

7/7 frames

Top 40% of 14,138 measured · #12 of 19 in help desk software

Legit Benchmark — the simple average of 7 measured frames. Frames we could not measure are left out of the average, never counted as zero. Every frame is shown below with its evidence.

Checked 2026-09-09 · scores move as sites change

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To cite this score: legit.show/s/intercom-com/2026-09-09. That address never changes; this page moves with every re-measure.

Legit.Show scored Intercom 81/100 on 2026-09-09, measured across all 7 frames from its public surface. legit.show/s/intercom-com/2026-09-09

Is Intercom production-ready?

Legit.Show scores Intercom 81 out of 100 — the simple average of its 7 measured frames. Legit.Show ran its deterministic 7-Frame production-readiness benchmark on Intercom (public-surface assessment), measured from the public surface with no LLM in the scoring path. Its strongest frame is Privacy; its weakest is Performance. Every frame it averages is published with its evidence on the Legit.Show listing.

The 7 Frames

Performance — 39/100
Accessibility — 90/100
Security — 80/100
How this compares across the catalogue: The Web Security Baseline
Privacy — 100/100
How this compares across the catalogue: The Privacy Gap
Reliability — 100/100
Standards — 60/100
Discoverability — 100/100

What we measured

Security headers present: CSP, HSTS, X-Frame-Options.
Served over HTTPS with a valid certificate.
Real Lighthouse performance run — 731 ms to first byte.
Returns a proper 404 for unknown routes.
3 of 3 sampled routes reachable.
Has a reachable privacy policy.
Sets cookies / loads scripts with no consent prompt.
Discoverable: structured data, sitemap, OpenGraph image, canonical URL.

Who built it

product account @intercom

Who it's for

Startups · Small businesses · Growing support teams · Large enterprises · Ecommerce teams

Pricing

Essential: $29/seat/mo (with 35% new customer discount), Advanced: pricing variable, Expert: pricing variable, Fin AI Agent add-on: from $0.99 per outcome, Insights Pro: $99/mo, Copilot: $29/agent/mo,

Sources and updates

Description: Taken from intercom.com's own website on 2026-08-03.
Operator: Intercom, as named in intercom.com's terms, privacy page or footer.
Benchmark: Measured by Legit.Show from the live site, the way any visitor sees it — with no access to its code or accounts. Same method for every product, and no AI decides the score. Last checked 2026-09-09.

Put together from public information, without Intercom's involvement. If anything here is wrong, tell us and a person will check it.

Visit Intercom → · Alternatives to Intercom → · How this was measured →